Order Hotline:
call 01702 435196
Laurence Mathews 1 Queens Road
Southend-on-Sea SS1 1LT
has been serving Artists and Hobbyists since 1945

     Terms and Conditions

This website is owned and operated on behalf of Laurence Mathews. These terms and conditions apply to your use of this website, including any orders you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.
Nothing in these terms and conditions shall affect your statutory rights.

Placing an Order
When you place an order through the website, we will send you an email to confirm that we have received your order. All orders placed are subject to these Terms and Conditions. We cannot accept your order until payment is received in full for all products and any delivery charges. We reserve the right to reject or cancel any order for any reason. All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that the product is part of an order and we cannot contact you we will send the rest of the order to you. A refund will be given for any product not available where you have already paid for it.

The prices displayed on the Laurence Mathews website are largely the same as the Laurence Mathews in-store prices, however we may offer different prices for products purchased from the website. These prices may be higher or lower than in our stores.
All prices are inclusive of VAT where appropriate.
Laurence Mathews's VAT number is 918 8427 88. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.
We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product's correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. All prices are subject to change without prior notice.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.

You may cancel your order at any time before it is dispatched to you.
You should either email us including your order number, postcode and contact telephone number. or contact us by phone on 01702 435196
This does not apply to made-to-measure or special order products.

Returns and Refunds
In the unlikely event that a product is faulty, erroneously sent or damaged during delivery we will exchange the product or provide you with a full refund upon receipt of the returned product with proof of purchase and details of the fault or damage. Notification of any defect must be made within 30 days of the product being delivered to you. Refunds will be made within 30 days of the returned product being received by Laurence Mathews to the account originally used to purchase the product. This policy does not affect your statutory rights.

The information contained on this website is for general guidance only. Laurence Mathews makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon and expert advice should be sought from an appropriate professional. Laurence Mathews reserves the right to change or update any website content, prices or products at any time without prior notice.
All sizes quoted are approximate. Colour and appearance of actual products may differ from those items shown on this website.
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