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Order Hotline:
call 01702 435196 for local deliveries over £35.00
Laurence Mathews has been Serving Artists and Hobbyists since 1945

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Shopping online with Laurence Mathews

If you simply intend to browse our site you do not need to register. If you intend to make a purchase, you will need to register but not until you are ready to proceed to the check- out. At that point we will ask you to furnish your personal details plus a login password. If you are a returning customer, just hit login and enter your email address and password.
You can take all the time you need to choose your items. Just click the 'Add to Basket' button and continue with your shopping. If you decide to exit our site and come back later, you'll find your basket as you left it (provided your browser is set to accept cookies). You can add or remove items from your basket at any time. Once you're ready to proceed, hit the CHECK-OUT button and proceed to the payment section where you will be referred to our secure SSL encrypted pages. When your order is complete we will send you a confirmation and proceed with despatch.
To change your password, amend personal details or review past orders, please click the Basket/Login icon where you can login.
The goods you buy from the Laurence Mathews website may be paid for in a variety of ways.
In all cases your details will be securely encrypted.
Once the transaction is completed and the goods shipped, your card details are deleted from our system.

Another option is to ring our store on 01702 435196 with your card details.

In the unlikely event that a product is faulty, erroneously sent or damaged during delivery we will exchange the product or provide you with a full refund upon receipt of the returned product with proof of purchase and details of the fault or damage.

Notification of any defect must be made within 30 days of the product being delivered to you.
Refunds will be made within 30 days of the returned product being received by Laurence Mathews to the account originally used to purchase the product.

This policy does not affect your statutory rights.

There are two areas where online security is important.

1. Registration details and password
When registering in order to place an order, your password will be encrypted and remain secret. You should never divulge it to anybody. Anyone who knows your password can access your account. Do not write down your passwords. When creating a password, use at least eight characters (a combination of letters and numbers is best). Do not use dictionary words, your name, or other personal information that can be easily obtained. If using a public computer (such as in an Internet cafe) always log out when you've finished.
If you have forgotten your password, click the 'forgotten password' link and enter your email address.

2. Credit card details
The payment part of your transaction is handled via a secure SSL server.
The card details are fully encrypted. You are protected against fraudulent use of your payment card as long as there has been no negligence.
Many credit card companies also provide additional protection.
Please remember never to answer or click on any email you receive asking you to divulge your card or PIN details.

Laurence Mathews is committed to protecting your privacy.
Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

In order to process your order we will ask you to register and provide relevant information about yourself including your name, contact details and telephone number.
Once you've registered, you will not have to supply that information again for any subsequent orders. We also use the information provided to notify you of your order status.
We may also collect information about your usage of our website as well as information about items you have purchased in the past.
We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery. We will only disclose your information to them to the extent needed to deliver the service. Your email address will not be divulged to any marketing or any other company. You will not be placed on a mailing-list.

During the course of any visit to our website, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors.
The shopping basket uses a cookie to store its reference number. Unless cookies are enabled in your browser we cannot process your order in a satisfactory manner.

If you want to track an order or print out an invoice, please log in by clicking the 'Basket/Login' icon.
For general enquiries concerning the Laurence Mathews website or store, or if you want to enquire about an order or about the availability of a product, please click the Contact Us link.
Alternatively, if you wish to talk to us directly or place a phone order, please call us on 01702 435196 9:00am - 5:30pm Monday to Friday Sunday 10:00am - 4:00pm.
Telephoning from abroad,+44 1702 435196

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